Dispute Resolution – Complaints

If any disputes arise between you and your child’s coach or team officials, please address them with respect and dignity, setting a positive example for your child and others.

COMPLAINTS: If the item you would like to report is a COMPLAINT – please wait the 24 hour cool-off period before sending any complaint over. Failure to do so will result in your complaint NOT being looked at. All complaints/concerns be submitted in writing & must follow the chain below:

1. Parent/Player: Start by reaching out to your Coach or Team Official.
2. Coach/Team Official: If needed, they can take it to the Community Soccer Director.
3. Community Soccer Director: Can escalate to the North Zone Office if necessary.
4. North Zone Office: May forward the issue to the Discipline or Executive Board if required

CLICK HERE for the contact information for the Community Soccer Directors.

Follow these steps and do not reach out to EMSA Main directly.